Versending

SHIPPING INFORMATION

We aim to dispatch all orders quickly and safely. You will receive an order confirmation email after placing your order, followed by tracking information once it has been dispatched.

PROCESSING TIMES

Orders placed before 4pm UK time on a working day will be processed the same working day.

Orders placed after 4pm, at weekends or on UK public holidays will be processed on the next working day.

Processing may take slightly longer during launches and exceptionally busy periods.

UK SHIPPING

Royal Mail Tracked 48: £2.99

Next Day Delivery is also available. The price will be shown at checkout.

Free UK shipping is available on orders over £120.

Delivery times begin from the date of dispatch.

INTERNATIONAL SHIPPING

We ship worldwide using DHL Express and FedEx.

Economy and Express delivery options are available. The available services, prices and estimated delivery times will be shown at checkout based on the destination.

DUTIES AND TAXES

All applicable duties and import taxes are calculated and paid upfront as part of your order.

You will not be asked to pay any additional duties or import taxes when your parcel arrives.

ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for the tracking information to update after dispatch.

INCORRECT SHIPPING INFORMATION

Customers are responsible for checking that their delivery information is correct before placing an order.

If you notice a mistake, contact help@starrko.com immediately. We cannot guarantee that an address can be changed after an order has entered processing.

If a parcel is returned because of an incorrect or incomplete address, additional delivery charges may apply before it can be sent again.

LOST, STOLEN OR DELAYED PARCELS

If your parcel is delayed, lost or marked as delivered but has not been received, contact help@starrko.com.

We will investigate the matter with the delivery company and help arrange an appropriate solution.

FAILED DELIVERIES AND RETURNED PARCELS

If an order is returned to us because of failed delivery attempts, an incorrect address or a refused delivery, additional delivery charges may apply before the order can be sent again.

RETURNS

Please read our Returns Policy for information about returns, refunds and exchanges.

NEED HELP?

For shipping enquiries, contact help@starrko.com.