RETURNS WINDOW

Returns are accepted within 30 days of delivery. Items must be unworn, unused, unwashed and returned with their original tags and packaging.

HOW TO REQUEST A RETURN

You will receive Starrko order update emails giving you access to Viewport.

Through Viewport, you can:

1.⁠ ⁠Track your order.
2.⁠ ⁠Request a return.
3.⁠ ⁠Select the items you wish to return.
4.⁠ ⁠Follow the return instructions provided.

If you cannot access Viewport, contact help@starrko.com.

UK RETURNS

UK returns are free. Request your return through Viewport and follow the instructions provided.

INTERNATIONAL RETURNS

International returns are accepted within 30 days of delivery. The return must be requested through Viewport. Customers are responsible for arranging and paying for a tracked return service.

UNDERWEAR

For hygiene reasons, underwear cannot be returned once the original sealed packaging or hygiene seal has been opened. This does not apply to faulty or incorrect items.

REFUNDS

Refunds are issued to the original payment method after the return has been received and approved. Please allow up to 14 days for processing.

Original delivery charges are non refundable unless required by law.

EXCHANGES

Exchanges are subject to stock availability and will be processed after the returned item has been received and approved.

FAULTY OR INCORRECT ITEMS

If you receive a faulty, damaged or incorrect item, request a return through Viewport or contact help@starrko.com.

Starrko will cover the return cost and arrange a refund or replacement.

This policy does not affect your statutory rights.